Customer Support Specialist

Skill Requirement:

Excellent organization, record keeping and interpersonal skills mandatory
Strong verbal and written communication skills mandatory
System/Software Proficiency:
Microsoft Office Suite (Excel, Word, Access, PowerPoint)
Basic troubleshooting skills for network or PC devices preferable
Ability to interact at all levels within a large organization, as well as directly with client customers.
Desktop support experience required, advanced Outlook troubleshooting skills, understanding of mail flow and protocols, Exchange Architecture and server roles. 
Knowledge of supporting mobile device to work with corporate emails. Help Desk experience preferred.
Will work on company PC, laptops, software, scanner, printer problems and various peripherals including air card and iPhones.

Assignment Details:

Provide support to callers with computer and technology related problems. 
Telephone Support Analyst, responsible for 1st level support providing troubleshooting, problem diagnosis and resolution, general technical support for all of our customers at assigned locations. 
Interfacing with Client's 2nd & 3rd level support including Technology Support & Application Development, LAN/WAN and Server groups. 
Recognizes and responds to large scale events, i.e. LAN failures, virus infections, etc. and notify Manager or designee.
The analyst will have significant contact with our internal customers at all levels on daily basis. 
Manage and respond