Description

Job Description:

  • The Service Desk Tech 1, School Technical Support will work in our Columbia contact center and remotely, providing technical support services to schoolteachers and staff as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.  

Service Desk Tech 1, School Technical Support Responsibilities:

  • Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
  • Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
  • Specify user problems and provide a detailed solution to resolve each issue.
  • Act as liaison for application problems between users and developers.
  • Assist in the collection of data for identifying user requirements that may result in future system development or training.
  • Keep current with the development of our ever-changing applications.
  • Document products, processes or problems in detail and suggest improvements or solutions.
  • Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
  • Work occasional additional hours, 2nd shift, and/or weekends when necessary.
  • Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
  • Projects - supports continuous improvement initiatives.
  • Other duties as assigned.

Key Skills
Education

Any Graduate

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