Customer Service Support Specialist

Position Summary:

Building & strengthening customer relationships
Listen, empathize and help customers achieve their goals
Manage incoming chats and emails and handle appropriate follow-up chats and emails
Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
Demonstrating the value of Cradlewise to our customers every day by providing amazing customer support

You’ll Be Improving & Responsible To–

Resolving, and recording any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support

Your Experience Across The Years in the Roles You’ve Played

Bachelor’s degree preferred
Mad multi-tasking skills
Exceptional English communication skills, especially written
A positive, polite, confident, sincere and friendly disposition
The ability to solve problems & to think quickly on your feet 
The ability to stay calm, cool and collected during stressful customer interactions
Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
An eye for detail
Knowledge of CRM is a plus
2+ years of experience

Academic qualifications

Bachelor’s degree in English, Journalism or related field.