Description

  • Dedication to delivering excellent customer experience.
  • Excellent communication both verbally and written.
  • Active listening.
  • Create a welcoming, friendly, and approachable connection with customers; ‘the smile through the phone’.
  • Demonstrate empathy and warmth in omni channel responses.
  • Manage difficult conversations and/or communications.
  • Problem solving approach.
  • Manage an omni channel workload effectively.

Qualifications & Experience:

  • Experience of CRM and ERP systems
  • Minimum of 1 year customer service experience desirable
  • Enthusiasm - demonstrates engagement, interest, and a willingness to learn.
  • Do the right thing – be honest and open in all that you do and say.
  • Problem solvers – be excited about finding solutions that improve our business, customer service and culture.
  • Smart – be keen and inquisitive, constantly questioning, observing, and delving into the depths of knowledge with a curiosity that fuels thoughtful and perceptive thinking.
  • Committed – take ownership for everything you do and be a positive ambassador for Pooky in and out of work.
  • Team player - be supportive of each other, working together for the benefit of us all

Key Skills
Education

Any Gradute

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