CRM Salesforce Analyst

Responsibilities:

- Wok with commercial teams to capture business requirements, prioritize a development back-log and plan a delivery schedule for the business
- Design CRM solutions in areas such as Account Planning, Customers Segmentation, Territory Management, Pipeline Management, Opportunities Management, Customer Master Data, Marketing Automation and Service Cloud.
- Oversee solution architecture and design for CRM implementation, working in conjunction with technical architects to follow defined SDLC
- Evaluates and leverage CRM emerging technologies to support the company growth and strategy.
- Be a thought leader and drive innovation and adoption of CRM by providing valuable strategies and solutions

Experience and Skills:
- 5 - 10 years' experience in leading Salesforce design, build & deployment activities.
- Ability to understand and solve business and technology challenges related to the implementation of CRM technologies.
- Experience designing and delivering platform-based applications
- Experience in managing and deploying SaaS platforms.
- Experience leading agile delivery processes to guide development teams to deliver the desired business user stories
- Global lead responsible in governing cross-functional/cross-regions solutions and ability to manage processes end-to-end
- Excellent communication skills, Exceptional written, verbal and presentation skills to a diverse set of audiences
- Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization
- Experience in life sciences and/or medical device company preferred