CRM Functional Architect

• Techno-functional exposure in various domains. 

• Well experienced in Sales, Service and Marketing modules. 

• Excellent communication and presentation skills

• Hands-on experience in CRM 

• Should have worked in client facing role

• Involved in various project activities like 

o Requirement Gathering and Gap Fit Analysis

o Solution Architecture and Design and configurations

o Experience in Integrations with other enterprise systems and online systems 

o Experience in integration with MS Outlook, SharePoint

o Data Migration using Scribe/SSIS or similar tools

• Should have worked on extending dynamics CRM by plugins, custom workflow activities and web resources.

• Should have a good understanding of CRM security model

• Should have experience in creating OOB CRM and Custom/SSRS reports for CRM.

• Hands-on Experience in configuring and customizing CRM

• Should have experience in implementing large transformational projects 

• Should be able to set up implementation road maps, project plans

Roles & Responsibilities

• Create Techno-functional fitment by interacting with client stakeholders 

• Conduct CRM solution approach workshops to the stakeholders 

• Create High Level As-Is and To-Be Architecture, Technical design for CRM and obtain necessary approvals from client

• Co-ordinate with various stakeholders including Microsoft and other 3rd Party vendors

• Coordination with offshore team

• Create Integration specifications and design