CRM Business Analyst

10+ years of experience as a Business Analyst

Collaborate with stakeholders to gather, analyse, and document business requirements for the new software platform

Translate business needs into functional and technical specifications for the development team

Work closely with cross-functional teams, including developers, architects, and testers, to ensure the platform meets business requirements

Identify gaps in existing processes and recommend solutions to improve efficiency and scalability

Facilitate workshops, interviews, and focus groups to elicit requirements and validate solutions

Develop user stories, process flows, wireframes, and mockups to support development efforts

Conduct gap analysis between current processes and future-state workflows enabled by the platform

Support UAT (User Acceptance Testing) by defining test cases, coordinating testing efforts, and ensuring defects are resolved

Act as a liaison between business stakeholders and technical teams to ensure alignment throughout the project lifecycle

Any Dynamics certification is a must. Any Cloud Certification would be preferred