Contact Center Technology

Roles & Responsibilities: 
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Develop and implement communication strategies to improve agent effectiveness.
- Create and distribute communications materials to agents, reinforcing existing processes or introducing new ones.
- Assist in managing the tools and platforms used for agent communications.
- Collaborate with cross-functional teams to gather information and insights for communication initiatives.
- Monitor and analyze the effectiveness of communication efforts and make recommendations for improvement.

Professional & Technical Skills: 
- Must To Have Skills: Proficiency in Contact Center Technology Capabilities.
- Strong understanding of contact center operations and best practices.
- Experience in developing and implementing communication strategies.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Good To Have Skills: Experience with customer relationship management (CRM) systems.

Requirements

Roles & Responsibilities:- Provide ongoing technical support and maintenance of production and development systems and software products for Contact Center Technology Operations.
- Troubleshoot and resolve hardware/software issues across all server and network areas.
- Implement technology at the operating system-level for particular software solutions/vendors/brands.
- Provide basic and intermediate level troubleshooting for configured services running on various platforms.
- Collaborate with cross-functional teams to ensure timely resolution of issues and effective communication with stakeholders.
Professional & Technical Skills:- Must To Have Skills: Strong understanding of Contact Center Technology Operations.
- Good To Have Skills: Knowledge of Network Infrastructures and Contact Center Technologies Implementation.
- Experience in providing technical support and maintenance for production and development systems and software products.
- Experience in troubleshooting and resolving hardware/software issues across all server and network areas.
- Experience in implementing technology at the operating system-level for particular software solutions/vendors/brands.
- Experience in providing basic and intermediate level troubleshooting for configured services running on various platforms.
Summary
Seeking responsible candidate that can cover a broad range of Unified Communications and Contact Center disciplines. UCC Platform experience (Verint,UCC Voice,Network etc.) Solve diverse issues by analyzing information where considerable interpretation of processes is required. Willingness and desire to participate in Architectural Design reviews and new learnings.