Cloud Support Engineer

• Perform Cloud Infrastructure Support activities as part of the Firm’s Technical Infrastructure team.
• Improve Infrastructure stability and performance by analyzing patterns, recurring failures and/or issues, and advise and drive application owners on permanent fixes.
• Manage incidents by effectively troubleshooting issues, knowing what the risk involved in preforming actions in a production environment.
• Collaborate globally with in the team, application owners, senior stakeholders and end users.

Basic Qualifications (Required skills)

• Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field.
• 3-5 years of experience in Cloud Support Engineer role.
• Strong understanding of AWS, Cloud infrastructure, Unix/Linux-based operating system, commands and utilities, as well as Configuration Management Tools.
•  Experience of multiple AWS services: IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring & Audit.
• General troubleshooting and debugging of AWS based applications.
• Problem solving in a large enterprise Infrastructure support environment, including experience with observing patterns, analyzing root cause and suggesting ideas for resolution.
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with application development teams and senior stakeholders.
• Experience with Infrastructure as code (IaC).
• Understanding of one of the Scripting languages: Shell script or Python