Description

Key Responsibilities:

  • Application Monitoring and Support:
    • Monitor application performance, availability, and health using GCP tools like Cloud logger.
    • Investigate and resolve incidents related to applications and integrations.
  • Incident and Problem Management:
    • Act as the first point of contact for application-related issues.
    • Perform root cause analysis and implement preventive measures to avoid recurring issues.
    • Ensure timely resolution of tickets within agreed SLAs.
  • Automation and Optimization:
    • Automate routine operational tasks to improve support efficiency.
    • Identify and implement optimizations for better performance and cost-efficiency.
  • Documentation and Reporting:
    • Maintain up-to-date documentation for application configurations, workflows, and known issues.
    • Generate reports on application performance and incident trends.
  • Collaboration and Communication:
    • Work closely with stakeholders, including development, operations, and business teams, to ensure alignment on requirements and issue resolutions.
    • Communicate status updates effectively to all relevant parties.

Qualifications:
Required Skills and Qualifications:

  • Cloud Expertise:
    • Strong knowledge of GCP services such as Compute Engine, Cloud Run, App Engine, Kubernetes Engine (GKE), Cloud Storage, and Pub/Sub.
    • Experience with GCP monitoring and logging tools
  • Troubleshooting Skills:
    • Proficiency in diagnosing application, infrastructure, and network-related issues.
    • Familiarity with debugging tools, log analysis, and error tracking systems

Key Skills
Education

Any Gradute

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