Cloud Engineer L2

Job Description

Job Description:
 

      Member of 24x7 Cloud Network Operations Centre
 

      Working on escalated/production issues and providing solution adhering to the SLA
 

      Guide L2 engineers & work alongside for troubleshooting
 

      Take ownership of customer issues reported and see problems through to resolution
 

      Research, diagnose, troubleshoot and identify solutions to resolve customer issues
 

      Should be knowledgeable in Server Administration (Windows/Linux)
 

Preferred Skills:
 

Ø  Strong hands-on knowledge of setting up production, staging and dev environments on AWS
 

Ø  Should be knowledgeable in Server Administration (Windows and/or Linux)
 

Ø  Strong SQL/Windows administration experience preferably with certification
 

Ø  Strong Database administration experience preferably with certification
 

Ø  Web server configuration, fine tuning and management
 

Ø  AWS Cloud certifications - Professional level
 

Ø  Experience working on Cloud computing, DevOps, CI/CD
 

Ø  Guiding juniors to perform their role effectively
 

Ø  Excellent oral and written communication skills
 

Ø  Intermediate++ - Windows & Linux
 

Ø  Customer interaction experience
 

Ø  Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
 

Ø  Experience working on Scripting languages
 

Ø  Exposure to Automation, DevOps
 

Ø  Experience working on ticketing system
 

Ø  Familiar with ITIL processes
 

Ø  Should be flexible to work in rotational shifts