Description

Experience:

Evaluating the current system and defining the optimal Amazon Connect architecture.
Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).
Configuring Amazon Connect for call flows, routing strategies, and customer interaction management.
Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.
Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS).
Overseeing the migration of contact Center data and ensuring minimal disruption.
Providing technical support and post-go-live troubleshooting.
Training IT staff and contact Center managers on Amazon Connect administration
 

Key Skills
Education

Any Graduate

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