Client Support Specialist

The Opportunity:
This role is ideal for a client-focused professional who excels at delivering exceptional customer experiences and possesses a strong technical aptitude. If you are passionate about helping clients succeed and have a knack for problem-solving, this could be the perfect fit for you.

Your Impact:
As a Client Support Specialist, you will provide top-notch support to our clients, driving satisfaction and retention through proactive engagement. You will also contribute to product improvements by gathering and communicating client feedback and become a trusted advisor on our platform's functionalities and best practices.

Key Responsibilities:
Serve as the primary point of contact for client inquiries and support requests.
Diagnose and resolve client issues efficiently, ensuring a positive customer experience.
Collaborate with internal product managers and developers to escalate and resolve complex client problems.
Develop and maintain comprehensive documentation for client-facing processes and FAQs.
Conduct training sessions to enhance client understanding and usage of our platform.
Analyze client satisfaction metrics and work towards continuous improvement.
Stay updated on product developments and industry trends to provide informed support.

Qualifications:
A customer-centric mindset with a strong passion for problem-solving.
2+ years of relevant experience in customer support, preferably within a SaaS or FinTech environment.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
A bachelor's degree in Business, Finance, IT, or a related field (or equivalent experience).
Strong technical aptitude with the ability to quickly learn new technologies.