Client Agent Advocate

About Us:

Randall Electric, Inc. is committed to delivering exceptional client experiences. We’re looking for a proactive, empathetic Client Agent Advocate to join our team and serve as a trusted partner for our clients. If you’re passionate about helping people and solving problems, this role is for you!

What You’ll Do:

Act as the primary point of contact for client inquiries and concerns

Advocate for clients’ needs within the company to ensure satisfaction

Resolve client issues quickly and professionally

Manage client accounts and maintain accurate records in our CRM system

Collaborate with internal teams to improve client experience

Assist with onboarding and follow-ups to build strong client relationships

What We’re Looking For:

High school diploma or GED required; Associate’s/Bachelor’s degree preferred

1–3 years experience in customer service, client relations, or advocacy roles

Strong verbal and written communication skills

Ability to handle challenging situations with empathy and professionalism

Comfortable using CRM software (Salesforce, Zendesk, etc.)

Excellent problem-solving and multitasking abilities

Why Join Us:

Competitive salary and benefits package

Supportive and collaborative team environment

Opportunities for professional growth and development

Flexible work arrangements (if applicable)