Description

Job Description

 

skills/expertise:

  • Complete knowledge and full understanding of area of specialization and associated technologies.  
  • Stays updated with the latest industry trends and technologies and willingness to learn new technologies 
  • Solves problems of diverse scope requiring evaluation and ingenuity.  
  • Applies critical thinking and analytical skills to develop effective solutions. 
  • Enhances relationships and networks with senior internal/external personnel in own area of expertise.  
  • Works effectively within a team to achieve project goals. 
  • Requires a minimum of 5 years of relevant experience and a Bachelor’s degree.  
  • Demonstrates proficiency in software development and the ability to work independently. 
  • Advanced understanding of Amazon Connect and/or Genesys Cloud CCaaS/UCaaS (additional knowledge of NICE CXone, Five9 or alternative is desirable). 
  • Significant experience with Softphone Computer Telephony Integration (CTI) and its implementations within these platforms. (e.g. experience with custom integrations of internal apps into softphone). 
  • Advanced knowledge of call routing, agent management, and interaction handling in a contact center environment. 
  • Advanced skills in developing and maintaining browser extensions (Chrome, Edge (Chromium), etc.). 
  • Strong understanding of JavaScript, HTML, and CSS. 
  • Significant experience with RESTful and SOAP APIs for integrating third-party services. 
  • Advanced knowledge of WebRTC protocols. 
  • Experience with signalling mechanisms, STUN/TURN servers, and media negotiation. 
  • Advanced skills in using WebSockets for real-time data transmission. 
  • Ability to peer into and debug WebSocket streams for analysis of communication and networking issues. 
  • Understanding of web security principles and best practices. 
  • Experience implementing security measures to protect against common vulnerabilities such as SQL injection and XSS attacks. 
  • Experience optimizing code, queries, and server configurations for improved performance and scalability. 

Key Skills
Education

Any Graduate

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