Business Systems Analyst

Application & User Support:
Provide frontline support for Sales Operations systems, including Salesforce and other commercial tools. Investigate and resolve user-reported issues, coordinate with technical teams, and contribute to ongoing system stability and performance.

Business Process & System Analysis:
Evaluate current business processes and workflows to identify areas for system enhancement and process efficiency. Act as a connector between business stakeholders and system administrators or developers.

Requirements Gathering & Documentation:
Collect and analyze business needs and translate them into clear, actionable requirements. Create documentation such as process flows, user stories, test cases, and training materials to support project and enhancement delivery.

System Testing & Quality Assurance:
Assist with testing new functionality, system upgrades, and bug fixes to ensure solutions meet requirements and are user-ready. Participate in UAT and contribute to release readiness efforts.

User Training & Communication:
Support user enablement by creating training content, hosting sessions, and communicating system updates. Help promote adoption of system features and reinforce best practices.

Reporting & Insights:
Build or support the creation of reports and dashboards that provide visibility into system usage, adoption, and performance. Help business teams leverage data to improve operations.

Cross-Functional Collaboration:
Work closely with Sales Operations, Marketing, Customer Experience, IT, and other stakeholders to deliver technology solutions that drive efficiency, accuracy, and business insight.

Continuous Improvement & Innovation:
Stay informed of new platform capabilities, best practices, and business needs to help identify opportunities for improvement and innovation across supported systems.

Qualifications:

Familiarity with Salesforce CRM (Sales Cloud, Service Cloud, Experience Cloud) or other enterprise platforms

Proven experience translating business needs into functional requirements and documentation

Ability to investigate and resolve system issues with a methodical and user-focused approach

Comfortable working with cross-functional teams and managing communication across business and technical audiences

Strong organizational skills and attention to detail; able to manage multiple priorities and meet deadlines

Proficient in tools such as Excel, PowerPoint, Lucidchart, Jira, or similar platforms for documentation and collaboration

Strong communication and interpersonal skills; ability to build trust with stakeholders and explain technical concepts in plain language

Proactive, curious, and driven to continuously learn and improve processes, tools, and user experience

A unique mix of skills, including business acumen, and strong time management

A natural problem solver with a strong aptitude to learn

Ability to meet deadlines, handle and prioritize simultaneous requests

Strong meeting facilitation skills