Business Systems Analyst – Microsoft Field Dynamics

Duties:

• Interview users of business applications and independently elicit, document, analyze and prioritize business applications requirements.
• Design system solutions by translating business requirements into system setup and/or configuration to positively impact the business.
• Develop functional designs, in support of system implementations, using System Development Life Cycle (SDLC) and an implementation management methodology such as AIM.
• Develop and execute system test plans and plans for deploying applications into Production using ITL framework.
• Troubleshoot and resolve issues associated with the use or functioning of applications.
• Partner with developers and database administrators to correct issues in the use and/or functioning of applications.
• Evaluate user proficiency and provide guidance, assistance, and training to users of business applications.
• Create and present effective business cases.

Skills and Abilities: 

• Working knowledge of System Development Life Cycle (SDLC), ITIL and implementation management methodology such as AIM.
• Knowledge of assigned business function processes, terminology and interrelationships strongly desired.
• Understands the principles of business and IT strategy within the organization.
• Demonstrates commercial awareness in relation to the environment in which they work.
• Understands the principles of project management, system configuration and user acceptance testing and the link to requirements documentation.
• Understands business systems implementation issues.

Minimum Experience:

• 3-5 years of experience in technology related applications, supporting business applications, analyzing, recommending and implementing improvements, and developing and delivering training.
• Microsoft Field Dynamics experience is required.
• Business process development experience.

Problem Solving and Innovation:

• Most assignments regularly require problem identification and resolution.
• Recommends solutions to non-recurring problems by analyzing, interpreting and devaluating various precedents and data.
• Anticipate and proactively soles moderately complex problems using internal and external resources.
• Expected to identify opportunities and to provide ideas, methods and innovations to enhance teamwork, efficiency and quality.