Description

What You’ll Be Doing:
Analyzing IVR self-service products for efficiency and performance
Mapping customer interactions and optimizing call flows
Interacting with APIs, running simulations, and analyzing data
Using diagramming tools such as Visio or Miro for process mapping
Driving AI-based enhancements in IVR and voice automation

What You Bring:
Proven track record in IVR system redesign and AI-driven transformation
Strong analytical skills and process flow expertise
Experience working in an Agile environment
Knowledge of data governance, modeling, and business intelligence
Excellent communication and leadership skills

Bonus Skills:
Deep knowledge of insurance financial engines and regulatory compliance
Experience with SQL, Power BI, or Tableau
 

Key Skills
Education

Any Graduate

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