Description

Required Technical Skills

  • 5+ years of experience in contact center technologies, specifically Genesys or other enterprise contact center platforms.
  • Proficiency in Genesys Routing strategies, including ORS, URS, and GRE.
  • Experience with API-based integrations, including REST, SOAP, and Web Services.
  • Strong skills in SQL, data analysis tools, and reporting frameworks (e.g., Tableau, Power BI).
  • Familiarity with JIRA, Confluence, and Agile project management tools.

Key Skills
Education

Any Graduate

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