Business Process Analyst

Position / Job Description :

 

• Working with the Functional Transformation and  cross-functional teams to identify process improvement opportunities.
• Working with Transformation Champions, Team Leads, SMEs and Process Owners for selection of initiatives and projects.
• Conduct process discovery and opportunity qualification workshops that facilitate identifying and fulfilling initiative & project objectives.
• Leading and facilitating workshops with Delivery Business Units and Customer Stakeholders.
• Capture Pain Points, Customer Journeys, Prioritization
• Gather critical info from meeting with various stakeholder and publish report
• Create Process Maps and Process Documentation (Process Flow Maps , DILO,  VSM Time and Motion Analysis etc.)
• Document Business process swim-lane views to capture and provide visual representations of ownership areas for the services delivered, clearly illustrating the responsibilities and roles of the various parties involved including any 3rd Party and partnering functions
• Participate in Process Deep Dive workshops with Ops teams, Client and 3rd Party   to accurately capture book of work/scope and present findings back to the Management and the Client
• Engage with the teams to uncover & identify complex problems affecting capacity, efficiency and throughput.
• Design optimizations and solutions that identify & eliminate redundancies, standardize workflows, and streamline efficiencies
• Facilitate and coordinate the end-to-end implementation and deployment of identified solutions
• Evaluate enhancements and provide post-implementation support of defined solutions
• Provide timely reporting that demonstrate value creation of engagements

• Experience in designing end-to-end (E2E) business process flows (BPMN)
• Swim-lane Process Maps with clear visibility to Service Ownership/Responsibilities (SIPOC, RACI), Inter-dependencies and Hand-Offs (Cycle Time)
• Process/Organizational Excellence (Six Sigma DMAIC, PDCA or similar concepts)
• Experience with BPM modeling tools (e.g. Visio, BlueWorks, Adonis, Celonis)
• Excellent Analytical and Debugging skills on problem Solving
• Detailed and concise written communication and documentation skills
• Exposure to automation / RPA and Data Tools
• Managed Networks / Telecom Industry / Domain knowledge

·       Knowledge in networking concepts (ports and protocols) - DNS, DHCP, IP, PIP, TCP and OSI model, routing, switching, subnetting and network topologies , WLAN, VLAN, SDWAN tagging and configuration etc.