Business Analyst

 Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
 Synthesize requirements to create clear and comprehensive user stories and solution design documentation
 Perform fit-gap analysis between Salesforce functionality and client requirements
 Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
 Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
 Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
 Develop training curriculum and deliver training sessions to the solution's end users
 Work with a Silverline Engagement Manager to manage a project to scope, budget and timeline expectations

Required Qualifications:
 BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience; MBA preferred
 3+ years experience administering or consulting with Salesforce
 Experience with nCino, MuleSoft and other applications is preferred
 Experience with business process definition, best practices, and reengineering
 Experience writing user stories to capture Salesforce requirements
 Experience with data migrations from third party systems to Salesforce
 Experience designing or building Salesforce integrations with 3rd party applications
 Understanding of the key levers for B2B, B2C, hybrid business models
 Understanding of key concepts of user centered design and design thinking
 Great teamwork and collaboration skills