Business Analyst

Responsibilities:
* Create/Support the documentation (process flows, user guides, enablement materials, requirements) across key projects.
* Write technical requirements and document change management/enablement content for key projects.
* Write and maintain operational playbooks.
* Create Test Coverage and Test Scripts for UAT.
* Participate in UAT Test Execution.
* Ability to Triage system issues and engage the right folks to resolve.
* Design solutions that can be implemented with minimal disruption to supporting systems, and that are cost-effective.
* Ensure solutions are scalable and flexible to meet future business needs.
* Anticipate the needs of stakeholders affected by process change and ensure that proposed changes represent the best overall fit for the organization.
* Participate in discussions with cross-functional stakeholders to understand business pain points, align on strategy, and recommend the path forward.
* Partner with key stakeholders to launch new tools/processes, define success metrics, and publish project outcomes.
* Seek opportunities for process improvements through automation or integration of systems.

Required Skills/Experience:
* 4 - 5+ years of operational responsibilities related to SAAS models preferred (sales compensation experience is a plus).
* Demonstrated success in driving projects forward successfully to completion.
* Strong technical/analytical skills with an ability to pull and manipulate data in Access, Excel, Python, SQL/SOQL Server, or equivalent tools.
* Bachelor's degree is required

Preferred Skills/Experience:
* Business Analyst or equivalent technical experience is nice to have.
* Effective influencer, communication, and interpersonal skills; great listener
* Detail-oriented, process-driven, and possess the ability to manage multiple competing priorities in a fast-paced environment. Performs well under pressure and can work independently and as a part of a team.
* Strong desire to help others and intellectual curiosity about people and organization issues.
* Understanding of database infrastructure and database concepts
* UAT test script creation and execution