Business Analyst

•    Work with clients and end users to gather, understand and define business requirements. 
•    Develop user stories and process flows to support the design and development of Salesforce solutions for clients.
•    Work collaboratively with team members to design a solution that will meet the client’s business requirements and fulfil user stories
•    Collaborate with developers to test and verify that solutions will meet the business requirements
•    Participate in key meetings with clients including requirement gathering sessions, explore potential solutions, system demos, user acceptance testing, and end-user training  
•    Assists in creating basic test scenarios to be used in testing the business application in order to verify that client requirements are incorporated into the system design. 
•    Suggest product enhancements to improve user experience
•    Monitor and report user's feedback after go-live

Ideal candidate requirements:

•    Graduate/Postgraduate/MBA/PGDM in any discipline 
•    Work experience of 6+ years in a similar role
•    Strong problem-solving and analytical thinking skills
•    Proficiency in MS Word, MS Excel, MS PowerPoint, MS Visio, Google Docs, Google Sheets and Google slides 
•    Ability to effectively communicate and influence key stakeholders to support proposed strategies and process improvements 
•    Ability to innovate and come up with creative solutions
•    Experience in testing and mapping multiple business processes and protocols 
•    Previous work experience as an Product Manager, Product Marketing Manager or similar role 
•    Work experience in Salesforce, Veeva or similar clouds are preferred
•    Experience managing the entire product lifecycle
•    Familiarity with market research, consumers’ behaviour and marketing techniques
•    Hands-on experience with web technologies
•    Knowledge of project management tools, like Jira, Trello or Confluence
•    Strong time management skills
•    Excellent interpersonal skills along with the ability to effectively collaborate with cross-functional teams 
•    MBA or Undergraduate degree in Business Administration, Marketing or similar field
•    Excellent Verbal and Written Communication Skills
•    Good knowledge of wireframing and mockup  Tools preferably draw.io or Figma or similar

Good to have: 
•    Salesforce Admin certification and one consulting cloud certification (Sales cloud, Service cloud or Experience Cloud)
•    Experience in Life Sciences 

Key Activities:
•    Business Engagement --- Understanding and Managing Business Needs and Process
•    Pre-sprint activities- Requirement Gathering & Management –
•    Sprint Activities – Scope management & Requirements review 
•    Product Support—Product documentation
•    Process Documentation
•    Stakeholder Communication
•    User Stories & Use Cases
•    Technical Documentation 
•    Change Management & Traceability
•    Report Writing