Business Analyst

Project Details:

• The Business Analyst will directly support ongoing and upcoming process improvement initiatives, including:
• Production Process:
• Support the formalization and documentation of processes for building Tableau reports and ETL pipelines
• Assist in internal validation workflows and documentation for handoff to the ETL team

Analysis Validation Process:

• Assess and improve the current informal processes for analysis validation to enhance data accuracy and reporting quality
• Formalize Tableau processes and implement process maturity initiatives

Release/Defect Pipelines:

• Contribute to a major project focused on releasing and detecting quality issues in data for four stakeholder teams
• Assist with project management activities: requirements gathering, timeline management, documentation, and stakeholder communication

Must-Have Skills:

• 5–10 years of Business Analyst experience
• Strong documentation and requirements gathering experience using Confluence (Chalk framework preferred)
• Proficiency with Jira for project tracking and task management

Process improvement experience, including:

• Gap analysis
• Needs assessments
• Requirements gathering
• Process implementation
• Excellent communication and interpersonal skills
• Ability to work cross-functionally with multiple teams
• Comfortable driving processes forward and holding teams accountable

Nice-to-Have Skills:

• Familiarity with data workflows and processes, including:
• SQL (understanding basic queries like SELECT * FROM table)
• ETL processes
• Tableau or other data visualization/dashboarding tools
• Understanding of data formats and data origination concepts
• Telecom industry experience
• Project management experience

Day-to-Day Responsibilities:

• Support process improvement projects from start to finish, focusing on Production, Analysis Validation, and Release/Defect management
• Gather and document business and technical requirements
• Collaborate closely with internal data, ETL, and reporting teams
• Manage project timelines, track progress in Jira, and update Confluence documentation
• Provide regular communication and updates to stakeholders and internal teams
• Identify and champion opportunities for process optimization and operational efficiency