Business Analyst

Core responsibilities:

• Participate in the analytics strategy by connecting stakeholders to IT business data within tools, people and

processes.

• Streamline problem and change management by developing roadmaps for incident reduction,

performance improvement, and navigate customer and client objectives.

• Reduce information delay by designing and delivering new dashboards and reports using Microsoft's

PowerBI.

• Participate in JIRA processes by providing data analysis and feedback during release sprints.

• Empower teams to make data-driven decisions by aggregating, analyzing, and presenting ideas to

reduce friction points, unnecessary volume, and quality gaps in workflows.

• Monitor and evaluate new initiatives and communicate results and recommendations, acting in

partnership with our delivery leadership teams.

• Partner with global engineering teams to collaborate and drive opportunities for standardizations,

advocating as the client's subject matter expert.

• Communicate with stakeholders on statuses of deliverables and flag potential risks and delays to

completion of projects

Helpful skills:

• 3-5 years in a data analyst or business analyst role

• Familiarity with Service Desk operations (ITIL foundations certificate is a plus)

• Comfort presenting to varying levels of technical verbiage, including to executive leadership

• Proven ability to drive root cause analysis and develop a roadmap to mitigate

• Strong familiarity with PowerBI (PL-300 certification is a plus)

• Ability to work in a dynamic team environment, as well as independently, with limited supervision

• Excellent oral and written English communication skills

• Solid understanding of Microsoft Office

• Strong organizational and prioritization skills, with focus on attention to details

• May require additional project-specific training

• Attendance and schedule adherence are requirements for this position