Business Analyst

• Conduct current-state process analysis and documentation
• Facilitate stakeholder workshops and requirements gathering sessions
• Develop process maps, workflow diagrams, and standard operating procedures
• Design and implement process improvement recommendations
• Create and maintain project documentation and deliverables
• Develop training materials and user guides
• Support change management activities
• Analyze business requirements and translate into functional specifications
• Coordinate user acceptance testing and feedback incorporation

Required Qualifications

• Education: Bachelor's degree in Business Administration, IT, or related field
• Experience: Minimum 5 years in business analysis and process improvement
• Technical Skills:
  • Process mapping tools (Visio, Lucidchart, etc.)
  • Requirements gathering and documentation
  • Workflow design and optimization
  • Change management methodologies
• Industry Experience: 3+ years in government or educational environments
• Communication: Strong facilitation and documentation skills

Preferred Qualifications

• Experience with IT governance process implementation
• Knowledge of educational institution business processes
• Certification in business analysis (CBAP) or process improvement (Lean Six Sigma)