Business Analyst

MUST HAVE:

• 4+ Years of P&C background in the US
• 4+ years of Claims processing experience in the US

Notes:

• Candidate will be a liaison between business and development teams.
• Candidate will be customer-facing to the internal teams.
• Candidate needs understanding of underwriting and claims processing.

Business Analyst – Insurance

The Business Analyst’s primary function is to provide system support to the various business units within the enterprise by means of research, analysis, testing, documentation, and training for issues and enhancements related to all systems.

The Business Analyst possesses a strong working knowledge of a SDM (System Development Methodology) process and is able to analyze systems and processes within the Personal/Commercial insurance environment. They provide recommendations for enhancing work flows to improve processes and identify and correct system issues. They develop detailed Business Requirements & Functional Requirements, ensure the requirements are met through Quality Assurance tasks, and participate throughout the entire SDM process.

Responsibilities

Assist in the development of business solutions in accordance with System Development Methodology including, but not limited to:

• Provide input to the Project Manager in the creation of project plans, estimates, and schedules.
• Assist the Project Manager in the preparation of the Impact Analysis needed for new systems or enhancements to existing systems.
• Adhere to the project’s timeline and keep the Project Manager apprised of status, issues, and progress.
• Document business requirements to include all information needed by the developers by translating business requirements into detailed system/IT requirements.
• Work with business areas to prepare detailed Business Requirements and Use Cases; schedule and facilitate walk-throughs as needed.
• Obtain final sign-off of the business requirements by the business.
• Work with technical areas, Developers, and QA to interpret Business Requirements; schedule and facilitate walk-throughs as needed.
• Participate in the creation of Functional Requirements in collaboration with the development teams and the applicable business teams.
• Participate in the preparation of Test Plans and, as needed, in the execution of Systems Testing in conjunction with the QA Testing Team to ensure Test Cases cover all functionality described in the Business Requirements and Use Cases.
• Review Systems Testing Results (as needed) to obtain sign-off from the QA Testing Team.
• Assist the Business Team during User Acceptance Testing (UAT) by answering questions, reviewing test director defects, and determining if it is a true defect or requires a change control before assigning to the development team.
• Prepare meeting agenda and minutes (as needed).
• Keep all deliverables updated as changes occur using standard documentation rules.
• Assist Project Manager in maintaining an issues log and follow through on resolution.
• Develop reports and analyses using various query and/or other tools as needed.
• Monitor quality of production systems and resolve production-related issues during check-out and post-deployment (as needed).
• Ensure all BA deliverables (i.e., project documentation and test results) are stored in the project folder.
• Work with the Development Team in preparation of the Master Release Plan and post-production testing.
• Perform research and analysis activities regarding production system issues including, but not limited to:
  • Investigate and recommend system, policy, and/or procedural improvements.
  • Perform systems analysis – understand and articulate full system flow processing for policy writing, billing, claims, and financial systems.
  • Perform analysis to ensure effective implementation of statutory and regulatory changes.
  • Perform ad hoc research projects.
  • Research, coordinate, and track problems to resolution.

Additional Role in Project Scope Management

• Collect requirements through meetings, interviews, workshops, and JAD sessions.
• Engage business users and stakeholders in scope description and sign-off.
• Identify key project deliverables.
• Identify project exclusions.
• Differentiate between defects and new requirements during project life cycle through testing and post-production deployment.
• Assist Project Manager in Change Control management.

Requirements and Skills

Communication

• Superior verbal and written communication skills.
• Ability to formulate a concept by documenting in systematic terms the needs/request of the business.
• Ability to effectively communicate technical information (both verbal and written) to a non-technical audience.
• Ability to effectively communicate business information (both verbal and written) to a technical audience.
• Ability to successfully negotiate with all customers to obtain the most favorable outcome for all.
• Ability to use tact in dealing with others by using communication skills that will not offend the audience.

Planning

• Ability to see the big picture and plan accordingly.
• Analyze business’ existing processes/systems.
• Identify options for potential solutions and assess them for both technical and business suitability.
• Present proposals to business.
• Create logical and innovative solutions to existing problems.
• Work flexibly to meet a deadline.
• Evaluate all project and stakeholder characteristics before deciding on appropriate deliverables and producing a time estimate.
• Understand that requirements can change or be “discovered”; plan for it and effectively manage it by tracking and modifying timelines/deliverables accordingly.

Other Skills

• Problem solving / troubleshooting skills.
• Analytical skills