Business Analyst

• Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies.
• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
• Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

EXPERIENCE-

Required Qualifications & Skills:

• 5 Years: Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
• 5 Years: Excellent problem-solving and critical thinking skills and a strong attention to detail.
• 5 Years: Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
• 4 Years: Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
• 4 Years: Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
• 4 Years: 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
• 4 Years: ITIL 4 Foundation certification