Business Analyst

Key responsibilities:

Work closely with relevant stakeholders to gather, understand and define business requirements

Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals

Develop user stories and to-be process flows to support the design and development of our Salesforce solution

Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories

Work collaboratively with team members to design a solution that will meet business requirements and create user stories

Collaborate with developers and QA to test and verify that solutions will meet business requirements

Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing

Participate in prioritization meetings with the SCRUM master and Product Owner

Manage risks and issues, escalating to senior stakeholders for resolution

Coach and facilitate champion users across various teams to enhance their success

Provides ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments

Document use cases, business/system/functional requirements


Essential Competencies & Qualifications:
Excellent interpersonal skills, verbal and written communication in English
Excellent stakeholder management skills
Strong organizational skills
Team player
Experience of working in an agile environment
Highly adept to change
Willingness to learn
Strong experience with Salesforce CRM (primary Sales Cloud, Experience Cloud)