Review, Analyze complex process and systems and break them down into manageable parts.
Has strong problem-solving skills - finds root causes, and not just symptoms.
Technical Proficiency
Familiarity with enterprise software - like, Oracle, SQL Server.
Understanding of databases (SQL), APIs, Data Flow Diagrams.
Not necessarily a developer but should have a strong understanding of how IT systems work.
Requirements Gathering Proficiency
Strong experience in conducting stakeholder interviews and workshops.
Skilled at writing clear, testable, functional, and non-functional requirements.
Strong familiarity and previous experience with using Azure DevOPS (TFS) for creating and managing agile items - Product backlog, Epics, Features, User Stories, Tasks AND Test Plans and Test Cases.
Prepare diagrams explaining the modifications so that both technical staff and executive management can visualize and understand what must be done.
Agile/Waterfall Knowledge
Should be previous experience in working with Agile/Scrum (including SAFe) AND Waterfall projects.
Other Required and demonstrated work skills
Can translate tech talk to business users and business talk to developers.
Writes clear documents and delivers strong presentations.
Can handle pushback, negotiate priorities, and resolve conflict diplomatically.
Experience with Business Process Modelling - using/documenting Swim Lane and Flow Chart Diagrams.
Experience in rolling out new systems/processes and managing user adoption.
In addition to performing system integration testing (IT Testing), assists with User Acceptance Testing