Business Analysis

• Business Analysis & Process Improvement:
• • Analyze, document, and validate business processes, system requirements, and interactions related to retirement benefits administration.
• • Collaborate with subject matter experts to define and refine business needs for system enhancements, policy changes, and new initiatives.
• • Create and maintain comprehensive documentation including requirements, user stories, workflows, and use cases.
• • Support solution design, testing phases (e.g., UAT), and implementation activities.
• • Recommend improvements to business processes for increased efficiency and service quality.
• • Monitor project deliverables, timelines, and milestones to ensure alignment with business goals.
• • Assist in preparing training materials and conducting stakeholder education.
• • Conduct gap analysis and assess impact of policy or regulatory changes.
• • Provide data analysis and reporting to support compliance, performance tracking, and decision-making.

Security & Compliance Support:

• • Perform tasks in support of internal/external security and standards reviews.
• • Conduct security risk assessments and recommend mitigation strategies.
• • Assist with the development and maintenance of security documentation (e.g., System Security Plans, Assessment Reports, Authorization packages).
• • Support security audits by gathering documentation and demonstrating control effectiveness.
• Disaster Recovery & Business Continuity Planning
• • Contribute to the development, documentation, and testing of Disaster Recovery Plans (DRPs) for critical systems.
• • Assist in defining recovery time objectives (RTOs) and recovery point objectives (RPOs).
• • Collaborate with business units to develop and maintain Business Continuity Plans (BCPs).
• • Conduct business impact assessments and ensure DRP/BCP strategies align with operational needs.
• • Participate in tabletop exercises and simulations to test and validate plans, document and address gaps.
• • Ensure DRP/BCP efforts comply with client policies, NIST, FISMA, and other applicable standards.

Vulnerability Management:

• • Coordinate and schedule system, application, and network vulnerability scans in collaboration with infrastructure and security teams.
• • Analyze scan results, prioritize risks, and support mitigation planning.

Minimum Qualifications:

• • Bachelor’s degree in business administration, Information Systems, Public Administration, or a related field.
• • Seven (7) years of experience as a senior business analyst or equivalent in a government, retirement system, or financial services environment.
• • Demonstrated experience in business process documentation and cross-functional collaboration.
• • Familiarity with Agile SDLC, process modeling, and system testing methodologies.

Preferred Qualifications:

• • Experience with public pension or retirement systems.
• • Working knowledge of pension administration platforms.
• • Proficiency in Azure DevOps or comparable tools.
• • Experience with SQL or analytics tools such as Power BI or advanced Excel.
• • Industry certifications such as CBAP, PMI-PBA, or equivalent.
• • Knowledge of state and federal retirement-related regulations