BI Developer

The BI Developer is tasked with creating and maintaining dynamic dashboards and reports that enable data-driven decision-making, with a strong focus on contact center operations. The ideal candidate will have advanced skills in Tableau and Power BI, along with a solid foundation in SQL, Power Query, and Snowflake. This role also involves supporting BI functional testing and collaborating with stakeholders to ensure high-quality BI solutions that capture the nuances of contact center performance.
🎯 Key Responsibilities:
Dashboard & Report Development: Design, develop, and maintain interactive dashboards using Tableau and Power BI that provide real-time insights into contact center metrics such as call handling, wait times, and service levels.
Data Modeling & Query Building: Execute intermediate-level data modeling in SQL and build complex queries in Snowflake, leveraging Power Query as needed, with a focus on integrating and analyzing contact center data.
BI Functional Testing: Conduct testing of BI solutions to ensure that data outputs, particularly those related to contact center operations, are accurate and meet business requirements.
Domain Expertise: Apply in-depth knowledge of contact center operations—including direct experience with AWS Connect or Genesys—to design meaningful BI solutions, analyzing key performance indicators and operational metrics.
Collaboration: Engage with cross-functional teams, including contact center management and IT, to understand business needs and translate them into robust BI solutions.
Deadline Management: Deliver projects and updates within tight deadlines while maintaining high standards of quality.
Continuous Improvement: Identify opportunities for optimizing BI processes and data reporting methodologies, particularly for enhancing contact center performance.
🎯 Requirements:
Expert-level proficiency in Tableau and Power BI.
Intermediate experience with data modeling in SQL, utilizing Power Query, and building queries in Snowflake.
Demonstrated experience in BI functional testing.
Strong domain knowledge of contact center operations, including familiarity with AWS Connect or Genesys and related performance metrics.
Strong collaborative skills with a track record of working effectively within teams.
Excellent analytical, problem-solving, and communication skills.
Ability to meet tight deadlines in a fast-paced environment