Location:Noida, Chennai, Pune, Bangalore
Roles & Responsibilities:
• Resolve critical and complex technical issues in a 24x7x365 global support delivery team. Combine technical expertise and customer requirements to solve complex business challenges.
• Provisioning & Managing Operating System, Azure IaaS & PaaS Service.
• Ability to quickly identify customer issues and being able to conduct in-depth diagnostics on Linux platform and services.
• Work with Architects to deliver solutions and deploy new capabilities in customer environment.
• Analyse and eliminate top issues impacting customer experience.
• Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities.
• Create documentation (SOP's & TSG's) to help L1/L2 teams to support operations.
• Work on critical, highly complex customer scenarios that span across multiple Linux flavours
• Act as a technical escalation point within the team
• Work with leadership on process improvement and strategic initiatives
Requirements:
• 5 years of experience in a technical position and a minimum of 2 years of experience as Linux Azure Cloud Engineer.
• Expertise in OS (Red Hat Enterprise Linux, Oracle Enterprise Linux, SUSE, CentOS & Ubuntu).
• Strong experience on cluster services (SUSE SAP & RHEL).
• Hands-on experience on Containers - Docker, Kubernetes & Red Hat Openshift is an advantage.
• Knowledge of configuration management and automation tools (Puppet, Ansible, Chef & OpenStack is preferable.
• Experience in installing, configuring, and maintaining services such as Bind, Apache, MySQL, NGINX, NFS, DNS, LDAP & SAMBA.
• Experience in PowerShell, Python, Ruby, Bash, YAML or JSON scripting preferred.
• Ability to learn new technology in a fast-paced environment.
• Passion for customers and focus on delivering the right customer experience
Any Graduate