Description

  • Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
  • 6 years of experience in AWS Connect development and implementation.
  • Proficiency in AWS services such as Lambda, DynamoDB, S3, CloudFormation, IAM, and CloudWatch.
  • Strong understanding of contact center operations, including IVR systems, call routing, and telephony integrations.
  • Experience with programming languages such as React, Python, JavaScript, or Java.
  • Solid understanding of RESTful APIs, web services, and microservices architecture.
  • Excellent problem-solving skills and ability to analyze complex systems to identify and resolve issues.
  • Strong communication skills with the ability to effectively collaborate with stakeholders at all levels.
  • AWS certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer) is a plus.
  • Experience with CI/CD pipelines and DevOps practices is desirable

Key Skills
Education

Bachelor's degree

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