AWS connect engineer/Developer

TECHNICAL SKILLS

We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, Node.js, AWS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Key Responsibilities:

•            Design, develop, and maintain solutions using Amazon Connect for voice and chat-based customer interactions.

•            Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.

•            Integrate Amazon Connect with backend systems and third-party APIs.

•            Implement event streaming and real-time data processing using Amazon Kinesis, Kafka, or EventBridge.

•            Develop and manage contact flows, Transfer Queues, Lex bots, and Lambda integrations within Amazon Connect.

•            Ensure solutions are secure, scalable, and compliant with industry standards.

•            Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.

•            Monitor and troubleshoot production issues, ensuring high availability and performance.

Required Skills & Qualifications:

•            5–8 years of experience in software engineering with a focus on cloud-native applications.

•            Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.

•            Proficiency in Node.js and experience building RESTful APIs.

•            Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.

•            Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.

•            Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.

•            Excellent problem-solving skills and ability to work in a fast-paced, agile environment.

Preferred Qualifications:

•            AWS Certification (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect).

•            Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem.

•            Background in contact center technologies or customer experience platforms.

•            Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).