AWS Connect Engineer

Key Responsibilities:
Design and implement Amazon Connect-based contact center solutions tailored to business requirements.
Configure AWS Connect flows, queues, routing profiles, and user setups.
Integrate AWS Connect with other AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.
Build custom solutions including IVR, chatbots, and contact center analytics.
Work closely with stakeholders to gather requirements, define user experience flows, and ensure successful implementation.
Support migration from legacy telephony systems to Amazon Connect.
Troubleshoot and resolve issues related to call flows, latency, or integrations.

Required Skills & Experience:
Strong hands-on experience with Amazon Connect implementation and customization.
Proficient in AWS Lambda (Node.js/Python), API Gateway, and other serverless components.
Experience integrating with CRM platforms (e.g., Salesforce, Zendesk) and telephony systems.
Working knowledge of Amazon Lex, Polly, and Contact Lens.
AWS Certifications (preferred): AWS Certified Developer/Architect, AWS Certified Advanced Networking, or AWS Contact Center Competency