Description

Key Responsibilities:

  • Monitor and respond to AWS cloud-based application incidents and service requests.
  • Provide Level 1 and Level 2 support for AWS-related issues, escalating complex cases as needed.
  • Execute standard operating procedures (SOPs) and runbooks for AWS environments.
  • Manage and triage alerts from AWS CloudWatch, Datadog, and Splunk.
  • Update progress and incidents in ServiceNow.
  • Assist in refining SOPs and operational practices for AWS services and cloud operations.

 

Required Skills & Qualifications:

  • Hands-on experience with AWS native services.
  • Understanding of core AWS services such as EC2, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda.
  • Experience in a technical support role, ideally within enterprise-level AWS cloud support.
  • Decent foundational skills in CI/CD methodologies, cybersecurity, and AWS cloud operations.
  • Basic AWS networking knowledge (VPC setup, security groups, ACLs).
  • Familiarity with AWS IAM for access management.
  • Experience using ITSM tools like ServiceNow.
  • At least one of the following: CloudWatch, Splunk, Datadog.
  • Excellent problem-solving and communication skills.
  • Ability to work effectively in a remote, multi-cultural team environment.
  • Fluent in English, both written and spoken.
  • Bachelor’s degree in Computer Science, Information Technology, or related field.

 

Preferred Qualifications:

  • Certifications such as AWS Certified Solutions Architect, AWS SysOps Administrator, AWS Developer, Kubernetes or ITIL is a plus.
  • Proficiency in automation tools such as AWS CloudFormation, Ansible, Terraform, Kubernetes, and scripting languages like Python

Key Skills
Education

Bachelor's degree

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