Avaya Engineer

Key Responsibilities:

Design & Implementation:

• Architect and deploy Amazon Connect solutions tailored to business needs, ensuring scalability, reliability, and security.

• Configure, maintain, and integrate Avaya communication platforms (e.g., Avaya Aura, Avaya OneCloud) with AWS Connect.

• Develop call flows, IVRs, and routing strategies using Amazon Connect’s contact flows and Avaya tools.

• Build custom APIs and connectors to enable seamless communication between Avaya systems and AWS services.

• Perform system updates, patching, and maintenance for both Avaya and AWS Connect environments.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• 7+ years of experience in contact Center solutions implementation and management.

• Expertise in Amazon Connect and AWS services (e.g., Lambda, S3, DynamoDB, IAM, CloudWatch).

• Strong knowledge of Avaya systems (Avaya Aura, Avaya OneCloud, or equivalent).

• Experience integrating CRM platforms (e.g., Salesforce, ServiceNow, Zendesk) with AWS Connect or Avaya systems.

• Deep understanding of telephony protocols such as SIP, VoIP, and WebRTC.

Key Skills:

• Strong problem-solving and troubleshooting abilities.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a fast-paced, dynamic environment.

• Strong project management skills and attention too.