Avaya Developer

Avaya Developer:-
Avaya Dev Lead
Candidate should have Operational experience in the following areas
• IVR (Interactive Voice Response) and (CTI computer-telephone integration)
• Proficient in VXML - Voice extensible Markup Language
• Call center domain Knowledge
• Java proficiency
• Database- Cloud AWS Knowledge
• Open shift preferable
Should have good communication along with requirement analysis skills
• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual
• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
• Knowledge of CTI, LAN/WAN communications and VXML knowledge
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Experience working under tight deadlines and high-pressure environment
• Excellent troubleshooting and analytical skills

Qualification:- BACHELOR OF COMPUTER SCIENCE