Description

Role name:Developer
Role Description:Skill Area DetailsVoice Systems Advanced expertise in Avaya PBX (G450, CM, Session Manager) and Cisco UC (CUCM, Unity)Disaster Recovery Planning Experience architecting voice failover between primary/secondary DCsSIP/PRI Trunking Hands-on with SIP trunk configuration, redundancy testing, vendor liaison (e.g., Lumen, Verizon)Emergency Systems (E911) Familiarity with RedSky or similar NG911 platformsCall Recording Eventide (analog integration), Verint (QA/WFM), and DR limitationsSCADA & Dispatch Integration Understanding of OT SCADA voice path requirements and reliability concernsNetworking SD-WAN, QoS for voice, latency analysis across long-haul circuitsSecurity & Compliance VoIP encryption, emergency compliance, call traceabilityDocumentation & Collaboration Comfortable working with Solution Architects, Infrastructure, and Security teams using architecture review artifacts (e.g., HLD, DR Plans)
Competencies:Digital : SAP BW/4HANA, Avaya Aura, IT IS_CNS_Voice Network_Cisco
Experience (Years):8-10
Essential Skills:• Lead the migration and integration of Avaya Core PBX systems into Enbridge’s standard Cisco UC environment.• Engineer and support the Avaya telephony environment across multiple datacenters (Utah Center & Equinix).• Coordinate DR strategy and failover testing across Avaya and Cisco voice systems.• Ensure operational continuity during the cutover of remote sites and SCADA-dependent voice services.• Collaborate with network engineering teams to address SD-WAN routing, SIP trunk redundancy, and latency mitigation.• Deploy and configure RedSky Emergency Call Responder (E911) across dual data centers to meet regulatory and operational compliance.• Support the implementation of call recording solutions: Eventide (non-Contact Center) and Verint (Contact Center).• Contribute to voice platform standardization, decommissioning of legacy DE systems, and onboarding to Enbridge voice standards.
Desirable Skills:Skill Area DetailsVoice Systems Advanced expertise in Avaya PBX (G450, CM, Session Manager) and Cisco UC (CUCM, Unity)Disaster Recovery Planning Experience architecting voice failover between primary/secondary DCsSIP/PRI Trunking Hands-on with SIP trunk configuration, redundancy testing, vendor liaison (e.g., Lumen, Verizon)Emergency Systems (E911) Familiarity with RedSky or similar NG911 platformsCall Recording Eventide (analog integration), Verint (QA/WFM), and DR limitationsSCADA & Dispatch Integration Understanding of OT SCADA voice path requirements and reliability concernsNetworking SD-WAN, QoS for voice, latency analysis across long-haul circuitsSecurity & Compliance VoIP encryption, emergency compliance, call traceabilityDocumentation & Collaboration Comfortable working with Solution Architects, Infrastructure, and Security teams using architecture review artifacts (e.g., HLD, DR Plans)

Key Skills
Education

Any Graduate

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