Architect or Lead

•          Bachelor’s Degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
Experience:
•          Minimum of 5 years of professional IT experience with at least 2+ years of hands-on experience with ServiceNow.
•          Demonstrated experience in implementing and managing ServiceNow ITSM, ITOM, and ITBM modules.
•          Strong experience with ServiceNow scripting, including JavaScript, GlideScript, and AngularJS.

Programming Skills:
•          Proficiency in JavaScript and its use within the ServiceNow platform.
•          Experience with GlideScript to manipulate ServiceNow data.
•          Knowledge of AngularJS for creating custom ServiceNow widgets and user interface components.
•          Familiarity with other programming languages such as Python, Java, C#, or Ruby is a plus.
•          Strong understanding of front-end technologies like HTML, CSS, and Bootstrap, which are essential for customizing ServiceNow portals.
•          Experience in data transformation techniques and ETL processes.
Skills:
•          Advanced understanding of ITIL/ITSM processes and practices to integrate them effectively within ServiceNow solutions.
•          Excellent problem-solving skills and a proactive approach to identifying and mitigating issues.
•          Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
•          Ability to design and document end-to-end technical solutions for complex business requirements.
•          Experience with SQL and relational databases for querying and reporting purposes.
•          Familiarity with version control systems like Git for managing code.
•          Certification(s) in ServiceNow, such as Certified System Administrator or Certified Application Developer, are highly desirable.
•          Familiarity with Agile/Scrum methodologies for project management, including the use of tools like Jira or Azure DevOps.
•          Knowledge of cloud platforms such as AWS, Azure, or Google Cloud is a plus.
Preferred Qualifications
•          Experience with advanced ServiceNow modules such as HR Service Delivery, Security Operations, or Governance, Risk, and Compliance (GRC).
•          Experience with ServiceNow Performance Analytics and reporting.
•          Background in developing and maintaining ServiceNow catalog items, workflows, and custom integrations.
•          Experience in designing and implementing automated test scripts to ensure ongoing platform quality and stability