Application/System Support Engineer

We are seeking a skilled Application/System Support Engineer with experience in Dynatrace scripting to join our team for a night shift position. The ideal candidate will provide critical production support, monitor systems, and ensure the stability and performance of applications during overnight hours.

Key Responsibilities:

• Provide application and system support during night hours
• Monitor infrastructure, applications, and services using Dynatrace
• Troubleshoot system issues and escalate where necessary
• Perform routine checks and ensure environment stability
• Document incidents, resolutions, and process updates

Required Skills:

• Hands-on experience with Dynatrace monitoring and scripting
• Strong understanding of system support best practices
• Excellent problem-solving and troubleshooting skills
• Good communication skills, especially for incident reporting/escalations
• Ability to work independently during overnight shifts

Preferred Qualifications:

• Previous experience in a 24/7 production support environment
• Familiarity with ITSM tools (ServiceNow, Jira, etc.)
• Basic scripting knowledge (Shell, PowerShell, or Python)