Application Technical Specialist

Job Description

Required Education:
• A Minimum of a High School Diploma or GED is required

Required Qualifications/Skills/Experience:
• A minimum of 1 year of relevant work experience is needed.
• Must possess clear, accurate, and tactful communication both verbally and in writing.
• Possess basic troubleshooting and problem-solving skills.
• Working knowledge of Microsoft Outlook, Word, and Excel preferred.
• IT hardware installation experience preferred but not required.

Application Technical Specialist Overview:
• This job is temporary as a contingent worker.
• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level troubleshooting support to contractors/vendors on-site, implementing the hardware.
• This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)
• Calls will be received through a queue, and outbound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel, etc.
• You will be provided all required training and a handbook for each project, as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
• This Job Posting is for an 8-hour shift that could fluctuate to accommodate nighttime projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week, onsite in the office. Training shift times may differ for each candidate, but will be in-between 8 AM to 8 PM window

Job Duties:
• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level troubleshooting support to contractors/vendors on-site, implementing the hardware.
• This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)
• Calls will be received through a queue, and out-bound calls could be required. As calls are handled, a tracking application will be updated, and system validations will be made. When not handling calls, you will also be required to provide updates via email, Excel, etc.
• You will be provided all required training and a handbook for each project, as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
• Provide on-site field technicians first first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades, and ensure project implementation protocols are followed.