Application Tech Support- Software License Management

Roles & Responsibility

Roles & Responsibilities: 
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Manage and prioritize support tickets to ensure timely resolution.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Develop and maintain technical documentation for troubleshooting and knowledge sharing.
- Stay updated with the latest industry trends and technologies to provide effective support.

Professional & Technical Skills: 
- Must To Have Skills: Proficiency in Software License Management.
- Strong understanding of software licensing models and compliance.
- Experience in managing software licenses and ensuring compliance.
- Knowledge of license optimization techniques to minimize costs.
- Familiarity with license management tools and software asset management.
- Good To Have Skills: Experience with ITIL framework.
- Experience in supporting cloud-based applications.
- Knowledge of software asset management best practices.