Application Support Specialist

Experience: Minimum 4 years preferred (open to strong candidates with at least 3 years)

Must-Have Skills:

Day-to-day operational support for Workday, Oracle HCM, Salesforce, Google Workspace, and other enterprise applications.

Job Description Summary:

The Application Operations Specialist is responsible for ensuring the smooth operation, performance, and availability of business-critical applications. This role involves incident resolution, performance monitoring, and the continuous improvement of application processes in collaboration with cross-functional teams.

Key Responsibilities:

Monitor performance and availability of key applications.
Respond to incidents, service requests, and alerts in a timely manner; troubleshoot and resolve application-related issues.
Collaborate with support teams to implement fixes, upgrades, and configuration changes.
Document incidents, known errors, and support procedures in knowledge bases.
Participate in on-call rotations and support critical incidents outside business hours.
Ensure compliance with SLAs, change management, security, and audit requirements.
Assist in automating and optimizing recurring operational tasks.
Act as Tier 2/3 support for application-related incidents and service requests.
Engage with business users, functional teams, and vendors to translate issues into solutions.
Use ticketing systems (e.g., ServiceNow, Jira) and follow ITSM processes.
Analyze and report on operational performance using metrics such as WSRs, QBRs, and KPIs.

Required Skills & Qualifications:

Strong expertise with platforms such as Salesforce, Google Workspace, Oracle, Workday, ServiceNow.
Excellent problem-solving, troubleshooting, and communication skills.
Experience working in fast-paced, multi-application environments.
Strong stakeholder and vendor management skills.
Ability to independently manage competing priorities and drive performance improvements.