Application Support Specialist

We are looking for Global Market Application Support for one of the banking clients in Hong Kong, and your role is to

Job Scope:

• Enhance platform performance by spearheading initiatives to improve monitoring, stability, resiliency, and capacity for Prime Services systems in the APAC region.
• Continuously enhance the main monitoring tool and support the automation of repetitive tasks.
• Service Implementation and Management: Participate in the rollout and management of new services.
• Plan, review, and execute change releases into the production environment, working with various teams to minimize incidents.
• Act as the initial point of contact for incident management queries and escalations.
• Lead major incidents, facilitate bridge calls, coordinate investigations, and manage internal communications.
• Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally.
• Coordinate and participate in annual disaster recovery drills.

Technical Knowledge:

• Minimum 5+ years working experience in Investment Banking application Support or Securities Trading industry with relevant exposure to development and support.
• Experience with Java, Kafka, Python, and Kubernetes. 
• Demonstrable strong working knowledge of the ITIL Service Management framework.
• Working knowledge of UNIX and Linux operating systems.
• Proficient in SQL and Shell scripting.
• Experience managing platforms in Linux and Windows environments.
• Familiarity with monitoring tools such as Autosys, ITRS Geneos, and Dynatrace.
• Understanding and experience with Agile methodology.
• Strong understanding of APAC equities markets and prime brokerage business