Application Support Executive

• Build, maintain and troubleshoot business rules

• Build, maintain and troubleshoot custom print forms

• Manage user groups and permissions

• Manage versions and releases

• Monitor system performance, logs etc.

• Monitor and maintain integrations. nCino Mortgage, Optimal Blue, etc.

• Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass

• Manage reporting database and data warehouse

• Business rule writing for new issues that arise per the Market and the business model 

• Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.  

Business Support Requirements:

• Run Hotlist daily

• Build and maintain Crystal Reports for scheduler

• Run monthly survey reports

• Maintain service passwords at vendor and in LOS

• Maintain business contacts in LOS (payees, employees, etc.)

• Build ad-hoc reports

• Collaborate with cross-functional partners to ensure alignment on priorities. 

Technical Skills Required:

• Technical Troubleshooting 

• Business line knowledge (Banking / Consumer Lending)

• Microsoft SQL server 

• Windows OS

• Monitoring Tools – SolarWinds, BOTs

• Documentation – ServiceNow, Confluence

• Microsoft Office, Office 365

• Understanding of networking, firewall, IP segmenting, whitelisting etc. 

• Disaster Recovery, BCP

• IIS, (Apache Tomcat is plus)

• Incident/Change Management

• Vendor Management

Tools and Software Used:

• ServiceNow

• Window troubleshooting tools

• Confluence 

• Mortgage platforms 

• Appraisal Platforms 

• Document share platforms

• Application monitoring platforms (SolarWinds)

• Microsoft Office tools