Application Support Engineer

Summary

We are looking for candidates who are passionate about learning and resolving day-to-day technical issues. As an L2 Application Support Specialist, you will support the bank’s applications by troubleshooting issues related to data, infrastructure, or code. Strong communication skills are essential, as you will collaborate with various teams across both business and technical functions. You will work closely with developers to debug issues and identify root causes, so some experience in reading code is required. You will make a meaningful impact by resolving issues efficiently, managing incidents, identifying recurring problems, and recommending improvements to reduce long-term support costs.

Responsibilities:

• Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve application issues.
• Support internal and external customers by efficiently identifying root causes and resolving technical issues.
• Escalate complex issues to development teams, raise incidents, manage impact, and communicate with users and stakeholders.
• Raise problem tickets and collaborate with both support and development teams to address issues and drive improvements.
• Demonstrate a strong understanding of technical concepts and the ability to debug code when necessary.
• Manage and track support tickets through resolution.

Required Skills and Experience:

• 3+ years of experience in Application Support.
• Strong technical skills in SQL, Shell Scripting, Java or Python, and Unix/Linux.
• Proficient in reading and debugging code.
• Understanding and practical use of data structures.
• Fluent in English, both written and verbal