Application Support Engineer

• First point of contact for end business users in FICC for all intraday risk issues
• Troubleshooting complex end-to-end flow of trades and market data updates
• Ownership and delivery of onboarding support for new lines of business and workflows
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements
• Incident and Problem Management
• Event Management (Monitoring and Alert Life Cycle Management)
• Defining and driving monitoring improvements and technical processes
• Capacity, Performance, and Resiliency Management
• Tool development in-house projects, such as Python
• Stakeholder management and communication
• Knowledge management
• Hands-on experience providing direct support to front office trading desks
• Business knowledge of fixed income products
• Understanding of market data flows
• Monitoring Tools: Dynatrace, Splunk, and ITRS Geneos
• Unix
• SQL
• Python
• ITIL
• Grid Computing
• Quartz (BofA internal)