Application Support Engineer

1. Navigating servers, Splunk, Dynatrace, ServiceNow, Agile, Azure, SQL 
2. MUST have good personality, be organized, be adaptable, able to handle change quickly, desire to be challenged daily
3. Must be available to work late on Thursday nights w/ releases
4. Interviews ASAP - moving fast! More of a "delivery" person.. 

Don't miss this in JD: Ability to work flexible hours, including overnight shifts for scheduled releases.

Key Responsibilities:

• Collaborate with cross-functional teams to develop and implement technical solutions that align with business objectives.
• Troubleshoot, resolve, and document technical issues within the Bank’s Home Lending System.
• Monitor and maintain system performance, ensuring availability and reliability.
• Process and prepare code packages for deployment throughout our environments.
• Manage the release lifecycle process, preparing for and completing the required deployments.
• Develop and maintain documentation for technical processes and solutions.

Key Skills & Qualifications:

• Strong understanding of server environments, particularly IIS and application services.
• Experience with software deployment processes and release management.
• Proficiency in file organization, data tracking, and maintaining detailed records.
• Problem-solving skills with the ability to diagnose and resolve technical issues.
• Ability to read and interpret server logs for troubleshooting.
• Experience with Visual Studio and Microsoft SQL Server Management Studio.
• Familiarity with Windows Servers and enterprise-level infrastructure.
• Understanding of process automation and workflow optimization.
• Hands-on experience with Splunk and Dynatrace for monitoring and diagnostics.
• Effective communication and collaboration with cross-functional teams.
• Ability to work flexible hours, including overnight shifts for scheduled releases